Roaming charges suck.You can use your phone abroad at no extra cost.
Paying roaming fees to share photos of your hotdog legs on holiday sucks. That's why with our Advanced Plans we don't charge you extra to call and text back home or use your data abroad in even more destinations. #makeitright
You can enjoy Feel At Home whether you’re on Pay Monthly or Pay As You Go, using a tablet, phone, Mobile Wi-Fi or dongle. On all our Pay Monthly plans, except Three Essential plans, you’ll automatically use your monthly unit allowance and Add-on unit allowance to call and text the UK and use data, and if you’re on Pay As You Go you'll need to convert your Pay As You Go credit into an Add-on to get a unit allowance to fully enjoy Feel At Home.
If you joined Three from 12 July 2016 on one of our new Essential plans, as these don’t include Feel At Home, the below information doesn’t apply to you. Any usage in these destinations will be charged at the roaming rates set out in our Essential plans price guide.
In September, we will be adding 24 new destinations for you to use your phone abroad at no extra cost and share your holiday pictures shamelessly. You’ll soon be able to use your phone in a total of 42 destinations across the world including Germany, Portugal, Greece and the USA. Below is a list of the 24 new destinations that will be automatically added for you to use Feel at Home in:
3 simple steps to use your phone abroad at no extra cost.
Turn on data roaming.
Travel to a Feel At Home destination.
Our customers save on average £202 using their phones abroad at no extra cost.
Saving based on average annual Three customer usage in 2014 vs equivalent non-Feel at Home country roaming rates.
How much you can save using your phone abroad with Feel At Home.
Mobile roaming with Feel At Home is available for Three customers (excluding Three Essential Plans). If you're on Pay As You Go, all you need to do to fully enjoy Feel At Home is convert your credit into an Add-On. You can then use the allowance in any Feel At Home destination. If you don't convert your credit into an Add-on you'll still benefit from lower roaming rates in our Feel At Home destinations.
You can use your allowance to call and text the UK and use your data without paying a penny more.
All calls and texts to UK numbers (within your standard allowance).
All your data usage (within your allowance).
It's always free to receive calls and texts in a Feel At Home destination. Don't forget that when you're calling or texting back to the UK, you'll need to replace the first 0 in the number you're calling or texting with +44.
You'll be able to stream and connect to Virtual Private Networks (VPNs) while in a Feel At Home destination but both of these will be slower than they are in the UK.
What's not included?
If you have all-you-can-eat data you can use up to 12GB. If you have all-you-can-eat texts you can send up to 5,000 texts. If you have 3,000 or more minutes included in your allowance you can use up to 3,000 minutes.
Numbers that start with 070, 084, 087, 09 and 118 directory services.
Feel At Home is designed for UK residents who are on holiday or business trips abroad, not for extended periods abroad.
You can't use your phone as a personal hotspot (tethering) while you're abroad.
You can’t use your minutes allowance to make calls to local or other international numbers, as you can only use your inclusive minutes to call UK numbers, whether you’re in the UK or a Feel At Home destination.
For full details and everything you need to know, please see our Frequently Asked Questions on our dedicated support page