You need to be connected to Three's mobile network to access your My3 account. You may need to disconnect your Wi-Fi and reconnect it to the Three network to do this.

Usually, you can go to your phone's settings menu to switch off Wi-Fi.

If you're on the Three network and you're having trouble getting online, go to your internet browser's settings menu, click “clear cache” and try again.

> Three.co.uk mobile site.

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